Return, Replacement & Refund Policy

Last Updated: 1 September 2026

At Dr.Vedic, we take care to ensure that every order is properly packed and delivered.

Since our products include wellness and consumable products, we follow a limited return policy designed to maintain product quality, hygiene and customer safety.

1. General Return Policy

Products that have been correctly delivered and received in good condition are generally not eligible for return or exchange.

We do not generally accept returns due to:

Change of mind.
Incorrect product selection.
Personal preference.
Ordering the wrong product.
No longer wanting the product.

Please contact our support team before sending any product back.

2. When Can You Request a Replacement?

You may contact us if you receive:

A damaged product.
A defective product.
An incorrect product.
A missing product or missing quantity.
A product that has been materially damaged during transit.

Each case will be reviewed by our customer support team.

3. Reporting an Issue

If you receive a damaged, defective or incorrect product, contact us at care.drvedic@gmail.com as soon as possible after delivery.

Please provide:

Order number.
Name.
Registered mobile number.
Description of the issue.
Photographs of the product.
Photographs of the outer packaging and shipping label, where relevant.

An unboxing video is strongly recommended for claims involving damage or missing products, although the absence of an unboxing video does not by itself determine eligibility.

4. Replacement Process

After receiving your complaint, our team may request additional information or photographs to verify the issue.

If the claim is approved:

We will confirm the resolution.
We may arrange collection of the affected product where required.
A replacement may be dispatched to the original delivery address.
No additional product cost will generally be charged for an approved replacement.

Replacement is subject to product availability.

If the same product is unavailable, we may provide an alternative resolution, including a refund, where appropriate.

5. Non-Returnable Situations

The following are generally not eligible for return:

Products correctly delivered and received in good condition.
Products purchased by mistake.
Products where the customer has changed their mind.
Products damaged due to improper storage or handling after delivery.
Products purchased from unauthorised sellers.
Products returned without prior approval.
Products where there is no valid proof of purchase.

6. Refunds

Refunds are generally not provided for correctly delivered products that are not eligible for return.

A refund may be provided where:

An eligible order is cancelled before dispatch.
A damaged, defective or incorrect product cannot reasonably be replaced.
An order is cancelled by Dr.Vedic after payment has been received.
A duplicate payment is verified.
A refund is otherwise required under applicable law

Approved refunds will generally be processed to the original payment method.

The time required for the refund to reflect in your account may depend on the payment gateway, bank or financial institution.

7. Cash on Delivery

For COD orders, payment has not been collected until delivery, so a refund generally does not arise where an order is cancelled before payment is made.

If a COD order is eligible for a refund in an approved case, we may request appropriate bank details or another permitted payment method to process the refund.

8. Unauthorised Returns

Please do not ship products to us without first contacting customer support.

Unauthorised returns may not be accepted or processed.

9. Consumer Rights

Nothing in this policy is intended to take away any rights or remedies available to consumers under applicable Indian law.

10. Contact Us

JKCP Healthpeak Ventures Private Limited
Brand: Dr.Vedic

Registered Office:
Flat/Door/Block No. 23, Shree Shiv Shankar Ind Estate,
Bhayandar East, Nr. Dilip Gharat Office,
B P Road, Goddeo, Thane,
Maharashtra – 401105.

Phone: +91 88980 60597
Email: care.drvedic@gmail.com